Privacy
Privacy Policy
Pingra processes account, subscription, and usage data needed to operate the service. This page explains what we collect, why we use it, and how users can request deletion.
Last updated: April 10, 2026
1. Information we collect
We may collect the following categories of information: email address and display name (from Apple or Google sign-in), Threads user ID and username, comment and conversation text retrieved through the Threads API, subscription and purchase status, device identifiers, and app activity data required to provide Pingra.
2. How we use information
We use this information to authenticate users, connect Threads accounts, power reply and inbox features, verify paid plans, prevent abuse, and improve product quality.
3. AI and reply suggestions
When users request AI-powered suggestions, relevant conversation text and persona or preference data may be sent to third-party AI services to generate draft replies. These services process the data solely to fulfill the request and do not use it for their own training purposes.
4. Payments and app stores
Subscriptions are processed through Apple App Store or Google Play, and subscription status may also be checked through RevenueCat or our backend systems. We do not collect or store payment card details.
5. Sharing with service providers
We may share limited information with infrastructure, authentication, analytics, payment, and customer support providers only to operate, secure, and improve the service. We do not sell personal data to third parties.
6. Retention and deletion
We retain information only as long as necessary for service delivery, legal compliance, dispute resolution, and abuse prevention. When a user requests account deletion, all associated personal data is removed within 30 days, except where retention is required by law.
7. Children
Pingra is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.
8. Your choices
Depending on applicable law, users may request access, correction, deletion, or restriction of certain personal data, and may stop using connected accounts or paid features at any time.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and may notify users through the app or other reasonable means.
10. Contact
If you have privacy questions or deletion requests, please reach us at support@pingra.net or use the contact page linked below.